IT Services, Made Simple
Everything you need to run a secure, stable, and modern IT environment. Managed by a team that treats your business like their own.
The WayStar IT Service Flywheel
Every client gets a dedicated three-person team built around a continuous improvement loop. Administration creates the plan. Engineering builds it. HelpDesk supports it and feeds insights back. The cycle repeats, and your environment gets stronger every quarter.
Administration
Your dedicated advisor who speaks business, not jargon. They evaluate your needs, create initiatives, and report outcomes in plain English. When something works, they build on it. When it doesn't, they adjust. This is your direct line between technology and your business goals.
Engineering
Takes the initiatives from Administration and makes them real. System upgrades, platform improvements, integrations, security hardening. Everything is built to be durable, documented thoroughly, and designed to be supportable before it gets handed off.
HelpDesk
Supports the systems that Engineering built. When patterns emerge or recurring issues surface, that intel feeds directly back to Administration so the next initiative addresses the root cause. The loop closes, and your environment improves.
Your Team. Your People.
The three people assigned to your business aren't interchangeable. They're your team, your pod. Your staff will know their names and they'll know yours. They may serve other clients, but their role with your company is consistent. They exist to continuously learn your business, understand your needs, and aim for the targets you've set together. That's how real IT partnerships work.
Choose Your Service Tier
Every tier includes your dedicated three-person team, full HelpDesk, 24/7 monitoring, and the service flywheel. The difference is how much on-site presence and project capacity you want built in.
Maintain
Stable, supported, and running right
- ✓ Dedicated 3-person team
- ✓ Complete HelpDesk with SLA
- ✓ 24/7 network monitoring
- ✓ Bi-weekly cadence calls
- ✓ Quarterly strategic IT reviews
- ✓ Technology roadmap
- ✓ 24-hour emergency service
- ✓ Standard professional services rate
Evolve
Actively improving your environment
- ✓ Everything in Maintain, plus:
- ✓ 2 scheduled on-site days per month
- ✓ 1 week of included on-site engineering per quarter
- ✓ 10% discount on projects and professional services
Scale
Your embedded IT department
- ✓ Everything in Evolve, plus:
- ✓ 1 on-site day per week
- ✓ 2 weeks of included on-site engineering per quarter
- ✓ 25% discount on projects and professional services
On-Site Onboarding. Included.
Most MSPs hand you a login and call it onboarding. We embed in your office from day one — 30 days on-site with a 1-year agreement, 60 with a 2-year, and 90 with a 3-year — learning your workflows, interviewing stakeholders, coordinating with your vendors, and stabilizing your systems before we transition to ongoing support.
- Stakeholder interviews to surface tribal knowledge
- Vendor coordination and authorization setup
- Full stability project including upgrades, cleanup, and documentation
- Risk assessment and initial security posture review
- Calibration meetings before formal Service Desk handoff
Security. Made Simple.
Every client gets security protection. Choose the level that fits your business.
Standard Security
Microsoft's built-in security tools provide a solid baseline. Microsoft MFA for identity protection, along with allow/block list email filtering and standard threat policies. It covers the fundamentals and keeps your environment protected out of the box.
- Microsoft MFA
- Email filtering with allow/block lists
- Standard Microsoft threat policies
- Managed antivirus
Premium Security
A layered, enterprise-grade security stack managed entirely by WayStar IT. Every component is chosen to work together, protecting identity, endpoints, and communications without slowing your team down.
- Cisco Duo MFA with push-based logins and device/location blocking
- SentinelOne EDR with AI-powered detection, rollback, 24/7 SOC analysts, and active threat hunting
- Perception Point email scanning, web filtering, and cloud file scanning across SharePoint, OneDrive, and Dropbox
- Third-party analyst review of every reported email — report suspicious messages as often as you want, no limits
Backup & Continuity. Made Simple.
Every client gets their data backed up. The question is how fast you need to be back online when something goes wrong.
Standard Backup
Reliable backup of your key systems and data. Covers the essentials and protects against hardware failure and accidental deletion. Recovery typically takes a few days depending on the scope of the issue.
- Backup of key components and critical data
- Scheduled backup jobs with monitoring
- Recovery timeframe: days
Premium Backup & Disaster Recovery
This isn't just backup. It's a full disaster recovery system powered by Datto SIRIS. When something goes wrong, your business is back online in about 15 minutes, not days. It also detects ransomware by auditing file change patterns over time, catching encryption before it spreads.
- Image-based backups as often as every 5 minutes
- Business continuity in ~15 minutes. Instant virtualization spins up downed servers locally or in the cloud
- Ransomware detection that audits file change rates over time to identify encryption before it spreads
- AES 256-bit encryption, immutable cloud replication, and screenshot verification
- Annual fire drill where we simulate full failure and recovery, so there's no guesswork